Frequently Asked Questions

+ How long is a therapy session?

Typical therapy sessions are 45-50 minutes in length. In some cases, individuals may benefit from more intensive treatment or may wish to attend sessions more frequently during the week. Psychologists at PAG will design an individualized treatment plan that works for you.

+ How much does therapy cost?

PAG treatment fees are comparable to those of other highly skilled psychologists in the San Francisco Bay Area. You can find more information on our fees and insurance page or you are welcome to contact us for more information.

+ Do you offer any lower cost treatment?

For clients looking for lower cost treatment options, we have psychological assistants and practicum students available to work with you. These trainees receive supervision from some of our top psychologists. You can find more information on our fees and insurance page or you are welcome to contact us for more information.

+ Do you take insurance?

The Pacific Anxiety Group does not accept any insurance plans other than the Stanford Health Care Alliance and Lyra Health. While all session fees must be paid in full at the time of service, if you have PPO insurance, many of our services may be eligible for full or partial reimbursement as part of your "out of network" benefits. To help facilitate out-of-network claims, PAG will provide you with a statement (sometimes called a "superbill") which includes all of the necessary information to submit to an insurance company.

To learn more about your out-of-network coverage for psychotherapy, contact your insurance company. Some questions to ask:

  1. How much coverage is available for out-of-network providers? For example, does the insurance reimburse for the full session or a percentage of the total fee?
  2. Do they set limits on the total number of visits/sessions per calendar year?
  3. Do they set limits on the total amount reimbursed per session? If so, ask how much they reimburse for the following "CPT Codes", otherwise known as a procedure codes: i) 90834 (a typical 45-minute session), ii) 90791 (the first intake appointment), and iii) 90837 (an extended session of 60-minutes; note that many companies will not reimburse this code).

+ How do I use my Stanford Health Care Alliance insurance?

Individuals with SHCA insurance may receive psychotherapy from Pacific Anxiety Group psychologists at the "in-network" rate. Please note that only employees of Stanford University, Stanford Hospital and Clinics, and Lucille Packard Children's Hospital with SHCA are eligible for in-network treatment. For more information, please see Stanford Health Care Alliance.

+ Who seeks treatment at the Pacific Anxiety Group?

We work with individuals across the lifespan, including children, adolescents, college students, adults, and older adults. We see people from a wide variety of backgrounds and for many different reasons. Given our location in the heart of Silicon Valley and near Stanford University, we see many people from the tech industry and members of the Stanford community. We also work with students from the Palo Alto, Menlo Park, and Atherton school systems.

+ How long does treatment last?

The psychologists at PAG specialize in cutting-edge treatments designed to provide noticeable symptom reduction and enhanced quality of life. Many clients notice improvement within several sessions.

In general, the length of treatment depends on a number of factors, including the type of problem, how long the problem has been an issue, the treatment goals, level of motivation, and the amount of effort an individual is willing and able to put into out-of-session work. There is considerable evidence that clients who complete treatment exercises outside of the session benefit from treatment more quickly.

Clinicians at PAG work collaboratively with clients to set clear treatment goals and to evaluate their progress throughout the course of treatment. PAG providers ask their clients to complete brief questionnaires at routine intervals in order to assess and track problem areas. Therefore, clients and their therapists always have a clear sense as to how well the treatment is working. With this regular feedback, clients and their therapists can tailor the treatment specifically to the client’s needs. This greater efficiency leads to an overall shorter-term model of intervention.

+ When are appointments available?

We understand that our clients have busy lives and require convenient appointment times. We offer appointments throughout the day, including before and after school/work, and on weekends when available.

+ Where is the Pacific Anxiety Group located?

Our offices are conveniently located throughout the Bay Area, on the Peninsula (Belmont, Los Altos, and Menlo Park), the East Bay (Pleasanton), and downtown San Francisco.

+ Can my psychologist prescribe medications if I need them?

Psychologists at PAG work closely with psychiatrists or other prescribing physicians to ensure the best quality of care for our clients. If you do not have a psychiatrist and are interested in medication options, PAG is happy to provide a list of local psychiatrists in the area who specialize in the pharmacological treatment of anxiety and mood disorders.

+ How do I initiate therapy and begin working with a PAG psychologist?

To book an initial consultation appointment with one of our psychologists, please schedule a free 15-minute phone consultation. One of our clinic staff will contact you to ask you some questions, answer any questions you may have, and help match you with one of our clinicians.

+ What if I need to cancel an appointment?

We ask clients to provide 48 hours notice to avoid being charged for the session.

+ Where can I find additional information on anxiety and depression?

Please see our helpful list of resources for more information.

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